Questions,
answered.

Quick Fix (AED 199, 30 min) is a first pass on the usual causes: driver conflicts, background bloat and obvious stutter. Full Tune-Up (AED 399, 60 min) starts with a full clean Windows reinstall, then goes through it in depth: debloating, the standard BIOS power settings, DPC latency and network QoS. BIOSPRIME (AED 699, 90 min) includes the same reinstall and adds hardware-level tuning: DDR4/DDR5 secondary and tertiary memory timings set by hand, a custom PBO curve, fan and thermal curves, and SMT latency isolation.

Yes. We connect over encrypted AnyDesk and you watch every change on your own screen: registry edits, driver cleanup, BIOS settings. You can take the mouse back at any moment. We do not open your personal files, and a system restore point is made before anything changes.

Scripts apply the same list to every PC, often removing registry keys and Windows components that games rely on, which can cause crashes and leaks. A session is done by hand for your hardware: memory timings worked out for your parts, DPC interrupt priorities, and 1% low frametimes checked before and after.

Both, including the 23H2 and 24H2 builds of Windows 11. We look at DWM compositor latency, turn off diagnostic telemetry services, and set core parking for your CPU.

Often more so. Background load hurts a mid-range or older PC first, so cutting it usually brings back the steadiest gains. A high-end PC still benefits, mostly in 1% lows and input response.

DPC (Deferred Procedure Call) latency is the wait between a driver asking for the CPU and Windows handling it. Long driver interrupt queues show up as dropped frames, crackling audio and micro-stutter. We measure DPC latency before and after, setting MSI interrupt mode on supported drivers, calibrated power states and unparked CPU cores.

XMP and EXPO profiles set only the 4 primary memory timings and leave dozens of secondary and tertiary ones loose. On BIOSPRIME we tighten these by hand, including the refresh interval (tREFI) and turnaround timings, then measure memory latency and 1% lows before and after on your hardware.

No. BIOS, memory timing and PBO settings stay inside the manufacturer's safe voltage limits, and thermal throttling protection stays on. We never over-volt.

By default Windows handles network packets on CPU core 0, the same core that runs the game's render loop. We move the network queues to a separate physical core so busy fights do not cost you frames.

Choose a session on the Packages or Book page, pick a date and time, and enter your Discord username. Before the session, install AnyDesk and have Discord voice or text ready. Your engineer connects at the booked time.

Sessions are remote by default, so they work wherever you are. If you are in the UAE, we can arrange a premium in-person session. Ask us through the contact page.

We are based in Dubai (GST, UTC+4) and work with players in North America, Europe, the Middle East and Asia. The calendar is open around the clock.

Quick Fix takes 30 minutes, Full Tune-Up 60 minutes and BIOSPRIME 90 minutes. You stay on Discord with your engineer the whole time.

Every session ends with a documented before/after benchmark. You then have 48 hours to play your own matches. If frametimes, 1% lows or latency are not measurably better, we re-tune for free or refund you in full within 7 days.

You get a written session log and backup registry exports, so the important changes can be re-applied in one click after a major update.